Does Anybody Really Know What Time It Is?

One origin of this question is obviously from the Chicago tune which bemoans the fact that most of us are rushing around too fast and furious to stop and “smell the roses”. So what does that mean to those of us in small business? As I type this question I notice that it is 1:36 AM on a Saturday night. My guess is that I am far from being alone in this activity. Most of us in small business fit one or both of the following descriptions.

A. I have so much on my plate that I seem to work around the clock.


B. I am so passionate about my business that I can’t get enough of it.

Either way, we tend to work more hours than those who “have a real job” {BTW: That phrase really bugs me!} So, if you and I are working at all hours of the day and night...how important is it be able to meet your customer’s needs beyond the normal business hours?


Remember the phrase “Bankers hours”? Yes, there was a time when banks were only open from 10:00AM to 5:00PM and not on Saturdays. Not only are banks now open on Saturday, but are inside of supermarkets with long hours or are available to you 24/7 online. Consumers have responded to the added hours and ease of access in a major way.


Jim Collins in his important book, Good to Great, shares the story about a building supply firm that created a way for their key customers to access road repair materials after hours. The around the clock access to road repair materials was a major differentiator and helped the firm outpace competitors.


What are some of the steps you can take to give your customers what they want...when they want it?


Or, as a consumer what products or services do you wish you had access to on your time schedule?


Let’s hear from you. Please post a comment.

Do the clothes make the man, or does the man make the clothes?

I am a Business Coach to a team of marketing students in their senior year at one of our State Universities. The students are working on several projects contracted by various private enterprises. While preparing the students for a first meeting with their respective clients the issue of appropriate dress came into play.

I was quite surprised when there rose a general uproar in the classroom at the mention of coats and ties for the men and the women should “dress like ladies”. Even after discussions centered a round first impressions...

"You never get a second chance to make a first impression"    Will Rogers

and, showing respect for the client/professionalism/competent image and a whole host of other reasons why the students needed to depart from their flip flop and holey jeans look when visiting the offices of the organizations that had hired them; there was still a lack of understanding why? They were saying; “What does how I look like have to do with the job I am about to perform? In other words; Isn’t it about the content?” This statement is coming from a generation that has been raised to embrace diversity and individual uniqueness, both admirable traits. And they are right about the fact the “content is king”.

So here is the question. Is it the old school approach of “Dress for Success” and “When in Rome do as the Romans do?” Or, is it as the students believe; “It does not matter what I wear, what is important is if I deliver the goods or not?”

Let’s hear from you on this issue. Which approach do you use in your business?

BTW: For you old schoolers:

“Clothes make the man. Naked people have little or no influence on society.”    Mark Twain